Shipping & Delivery
Information about our shipping methods, delivery timeframes, and what to expect when your order arrives.
Shipping Methods
We offer several shipping options to meet your needs, from standard delivery to white-glove service.
Standard Delivery
Our standard shipping service includes delivery to your door. The carrier will contact you to schedule a delivery date.
- Delivery to your door
- Available for most items
- Tracking information provided
- 3-7 business days within UAE
Free for orders over 
500
White Glove Service
Our premium delivery service includes in-room delivery, assembly, and packaging removal.
- Delivery to your room of choice
- Professional assembly
- Packaging removal
- Scheduled delivery window
Available for an additional fee
International Shipping
We ship to select countries in the GCC, Middle East, and beyond.
- Available for most items
- Customs duties may apply
- Delivery times vary by location
- Tracking information provided
Shipping costs calculated at checkout
Delivery Timeframes
Estimated delivery times vary based on product availability and your location.
| Location | In-Stock Items | Made-to-Order | Custom Pieces |
|---|---|---|---|
| Dubai | 3-5 business days | 2-4 weeks | 6-10 weeks |
| Other UAE Emirates | 5-7 business days | 2-4 weeks | 6-10 weeks |
| GCC Countries | 7-14 business days | 3-5 weeks | 8-12 weeks |
| Other International | 14-21 business days | 4-6 weeks | 10-14 weeks |
Note: These timeframes are estimates and may vary due to factors such as customs clearance, remote locations, or unforeseen circumstances. You will receive more specific delivery estimates during checkout and in your order confirmation.
Shipping Costs
Shipping costs are calculated based on your location, the size and weight of the items, and your chosen delivery method.
Standard Shipping
- Orders under 500 50
- Orders over 500FREE
- Other UAE Emirates 75-150
- GCC CountriesFrom 200
Premium Services
- White Glove DeliveryFrom 250
- Assembly ServiceFrom 150
- Express Delivery (Dubai) 100
- Scheduled Delivery Window 75
Note: Exact shipping costs will be calculated at checkout based on your specific order and delivery location. For oversized or specialty items, additional shipping charges may apply.
Delivery Process
Understanding our delivery process helps ensure a smooth experience from purchase to setup.
Order Confirmation
You'll receive an email confirming your order details and estimated delivery timeframe.
Processing & Preparation
We prepare your order, conduct quality checks, and package it securely for shipping.
Shipping Notification
You'll receive a shipping confirmation with tracking information when your order ships.
Delivery
Our delivery team will contact you to schedule a delivery date and time that works for you.
What to Expect on Delivery Day
Standard Delivery
- The carrier will deliver to your door or building entrance
- You'll need to sign for the delivery
- Have identification ready to verify your identity
- Inspect items for visible damage before signing
- You're responsible for bringing items inside and any assembly
White Glove Delivery
- Our team will call 30-60 minutes before arrival
- They'll deliver to your room of choice
- Professional assembly is included
- All packaging materials will be removed
- You'll have time to inspect items before the team leaves
Important Information
Additional details to ensure a smooth delivery experience.
Delivery Access
Please ensure there is adequate access to your delivery location. This includes:
- Sufficient space for large furniture items
- Elevator access for apartments above ground floor
- Parking availability for delivery vehicles
- Notification to building management if required
Delivery Rescheduling
If you need to reschedule your delivery:
- Contact us at least 48 hours before your scheduled delivery
- A rescheduling fee may apply for changes with less notice
- We'll work with you to find a new delivery date
- Multiple reschedules may result in additional fees
Inspection & Damages
When receiving your delivery:
- Inspect all items carefully before signing for delivery
- Note any damage on the delivery receipt
- Take photos of any damage for your records
- Contact us within 48 hours to report any issues
Special Orders & Backorders
For special orders and backordered items:
- We'll provide estimated availability timeframes
- You'll be updated regularly on the status
- You may choose to receive partial shipments
- Cancellation policies vary for special orders
Frequently Asked Questions
Answers to common questions about our shipping and delivery process.
Can I change my delivery address after placing an order?
Yes, you can change your delivery address as long as your order hasn't entered the shipping process. Please contact our customer service team as soon as possible with your order number and new delivery details. Changes to international shipping addresses may incur additional fees.
What if I'm not available during my scheduled delivery time?
If you're unable to be present during your scheduled delivery, you can either authorize someone else to accept the delivery on your behalf or reschedule. Please notify us at least 48 hours in advance to avoid rescheduling fees.
Do you deliver to apartments and high-rise buildings?
Yes, we deliver to apartments and high-rise buildings. For standard delivery, items will be delivered to your building's main entrance or loading dock. With white glove service, we'll deliver to your specific apartment. Please ensure you've notified your building management and secured any necessary elevator reservations.
How will I know when my order will be delivered?
You'll receive an email with tracking information when your order ships. For scheduled deliveries, our team will contact you to arrange a specific delivery date and time window. You can also track your order status through your account on our website.
What happens if my item arrives damaged?
If your item arrives damaged, please note the damage on the delivery receipt and take photos. Contact our customer service team within 48 hours, and we'll arrange for a replacement or repair. Please keep all original packaging until the issue is resolved.